At YallaToSyria our mission is to help you travel safely and comfortably. Because we value your trust when you contact us to arrange your trip, protecting your personal data is a top priority. This policy explains transparently how we collect, use, and protect your information.
1. Who we are
YallaToSyria (“we”, “us”) operates yallatosyria.com — an independent travel information site about visiting Syria. We are not a government agency, airline, or visa issuer.
For privacy questions contact [email protected].
2. Information we collect
We may collect the following when you use the site:
- Contact form: name, email, message subject, and message body you submit voluntarily.
- Technical data: IP address, browser type, device type, pages visited, and approximate region (via server logs or analytics).
- Cookies: small files stored on your device for language preference, session security, or analytics (see section 5).
- WhatsApp: if you message us via our WhatsApp link, Meta/WhatsApp processes that conversation under their own privacy policy.
3. How we use your information
We use data only for legitimate purposes such as:
- Replying to your enquiries about travel guides or services.
- Improving site content, performance, and security.
- Detecting abuse, spam, or technical problems.
- Complying with legal obligations where applicable.
4. Legal basis (EEA/UK visitors)
Where GDPR applies, we rely on consent (contact form), legitimate interests (site operation and security), and legal obligation when required.
5. Cookies and analytics
We may use essential cookies for locale selection and security. If we enable analytics (e.g. privacy-friendly or Google Analytics), we will describe it here and, where required, ask for consent.
You can block or delete cookies in your browser settings; some features may not work correctly without essential cookies.
6. Sharing with third parties
We do not sell your personal data. We may share limited data with hosting providers, email delivery services, or analytics tools that process data on our behalf under contract. We may disclose information if required by law or to protect our rights and users.
7. Retention
Contact messages are kept only as long as needed to respond and for reasonable business records, then deleted or anonymised unless law requires longer retention.
Server logs are typically rotated within a few months.
8. Your rights
Depending on your location you may have rights to access, correct, delete, restrict, or object to processing of your data, and to lodge a complaint with a supervisory authority. Email [email protected] to exercise these rights.
9. Children
Our site is aimed at adults planning travel. We do not knowingly collect data from children under 16.
10. Changes
We may update this policy; the “Last updated” date at the top will change. Continued use after changes means you accept the revised policy.
Looking for trusted help for your trip?
We use your data only to serve you as well as possible. Let us help you plan your journey! Contact us directly and we will point you to the best guides, cars, and hotels.